REFUNDS AND RETURNS

Thank you for ordering from Gorton Glows. We hope it will not happen, but in the event that you are not completely satisfied with your order, you have 14 days to return the goods to the following address:

Gorton Glows, 14 Digby Court, St Neots, PE19 8TF

Please note that any item sent for a full refund must be returned unused and in the same condition as you received it, with all labels still on the product.

In the unfortunate event an item is received broken or damaged, then you will be given a full refund or we’re happy to exchange the item.  Photographs of broken/damaged goods must be notified within 48 hours of receipt of the goods.

If you require a replacement like for like item, please let us know via our contact form. Alternatively, if you would like to make use of in-store credit, again please let us know via the contact form.

Please note that it is the customer who is responsible for return shipping fees and we cannot take responsibility for the delivery time or loss of a returned package, so we recommend using tracking numbers to ensure your package is returned to us.

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If you need to talk to someone about your return or refund, we’re here to help.

Feel free to email us at gortonglows@gmail.com